Magnaquest empowers Ozonetel's cloud communication platform by leveraging its Sure product to efficiently manage subscription billing and customer operations. This partnership enhanced Ozonetel's ability to streamline recurring billing and customer management for call centers, driving operational efficiency and scalability.
HYDERABAD, India, Oct. 18, 2024 /PRNewswire-PRWeb/ -- Magnaquest Technologies Ltd., a leader in subscription billing, management, and CRM solutions, is proud to announce the successful implementation of its flagship product, Sure, with Ozonetel Communication Pvt. Ltd., a pioneer in the Customer Experience (CX) domain. This collaboration marks a significant milestone in optimizing call centre operations through an innovative, scalable, and efficient subscription management solution.
Ozonetel faced challenges with its semi-manual system, leading to delays and errors that hindered scalability. To address these issues, Magnaquest implemented a robust solution featuring a streamlined Order to Cash process flow with minimal manual intervention. Orders coming through both quotation and direct routes are covered, and the solution provides comprehensive customer lifecycle management along with detailed operational and MIS reporting.
The deployment of Magnaquest's solution is set to bring numerous benefits to Ozonetel, including enhanced smooth functioning of business processes, scalability to handle an increased subscriber base, and comprehensive reporting to enable informed decision-making by both operations and management teams. With Magnaquest's Sure platform, Ozonetel is poised to elevate its service delivery, streamline operations, and achieve new heights in customer satisfaction and business growth.
"The Overall Experience of using the Magnaquest's application is great, and it helped in reducing our working capital cycle a lot by reducing the time, from order to cash," said Rajashekar, Director- Finance and Board member at Ozonetel Communications. "And the billing errors got reduced, it helped in improving our Billing and Revenue Management System and their support is good."
Media Contact
Spoorthy Reddy Satti, Magnaquest Technologies, 91 06309990105, [email protected], https://www.magnaquest.com/
SOURCE Magnaquest Technologies
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